Professional OJS Support service

What is OJS Support services
OJS Support service is a service that we provide for journal managers to make it easier to manage journals. So, regarding your journal’s technical problems, our OJS professional team and developer team will immediately handle it.

What is OJS technical user support ?
Our OJS support team will provide services to your journal related to the use of OJS and provide detailed documentation that we have made in detail related to the use of OJS.

Why is the pricing based on the number of journals in 1 domain?
In our service, 1 domain means using the same 1 OJS installation with a centralized database. This setup requires us to maintain the entire system as a whole while also addressing issues that arise in each journal within that domain. Although the same installation is used, each journal has its own workflow, settings, and content that must be managed separately. Our maintenance work covers both the centralized database and the unique needs of each journal to ensure the system remains stable and secure for everyone. If a different domain is used, it means the databases we handle are also different and more varied, which requires additional work and results in a different service fee.

Can my OJS site be installed with the Advanced Security Plugin and OJT Guardian AI?
The Advanced Security Plugin can be installed directly on OJS, whether it’s cPanel or VPS. Meanwhile, Guardian AI can only be installed on VPS-based servers, and cannot be installed on cPanel.

What is OJS Routine Patching?
In this case our team (OJT Team) close security gaps early, even before others realize they exist. This will make your OJS site much more secure.

What is Journal Healthy Monitoring?
Your journal deserves to run smoothly at all times. Our monitoring system quietly watches over your OJS platform, detecting unusual behavior and resolving issues before they disrupt your publication process. With continuous oversight and early response, we help ensure your journal remains stable, accessible, and reliable for all users and visitors. We safeguard your journal’s metadata integrity across indexing platforms, including Google Scholar, DOAJ, Scopus, and more.

My OJS Journal site has been hacked become a judol/gambling site. Can you resolve this issue?
Yes, we have exclusive security tools to address this issue. These tools have been proven to fully protect our clients’ OJS journal sites from hacking attacks by gambling sites. If you want a long-term solution with multiple benefits, you can choose the OJS Support – Medium Package option. This package includes our exclusive security tools that are ready to protect at the server-level and application-level, such as the Advanced Security Plugin and OJT Guardian AI (for VPS). We are the only ones who have these security tools, and you won’t find them at any other provider.

What is OJS maintenance and fixing ?
You will get this service when your OJS has problems related to the OJS software or your OJS is not working properly. Our OJS development team will immediately check and fix problems that occur in your journal. 

What is the estimated support time given?
We provide support from Monday-Saturday (08am-05pm GMT+8 Singapore Timezone). However, if there is an urgent matter such as the site is down or failed to submit an article, we will check as soon as possible at the ideal time.

What is applying to the Security patch ?
We will update the security patch when PKP officially announces that there is a security issue in the current OJS software. If there is a security bug on the server, our team will also handle it.

What kind of journals that can be indexed in RePEc ?
The journals that can get indexing in RePEc is the journal that in field of economic, management, accountancy, and related fields.

What is an Optimized high traffic journal ?
We will do server optimization on your journal by doing some setup on your journal server, we can do this optimization optimally if you use linux as your OJS server.

Is this included with Custom Plugin Development?
Both of OJS Hosting and OJS Support Service are excluded with the OJS Plugin Custom Development. However, you can discuss with our expert team directly about the plugin you want to create on your OJS, Openjournaltheme will also provide an expert OJS developer team who can develop an OJS plugin that suits your OJS needs. If you want a Custom Development either plugin or themes, there will be an additional cost.

Automatic daily backup to Google server database and article file” – What does this mean? Can anyone access the OJS files?
No. Your OJS files are not shown to the public, only people who have OJT backup system login information will be able to access the OJS files, which is only you can access the file.

Full maintenance support includes support such as disaster recovery plans, site repairs, fixing security issues ( Patching security ) contained in OJS, and ensuring backup data is stored properly. 

Priority Support is the support that we will provide related to your OJS technical user or OJS maintenance, so with this priority support you can contact our professional team personally via WA or email and you will get fixed faster. You can also discuss directly related to OJS management.

What is an OJS Hosting Managed
We have OJS Hosting Managed, OJS Hosting Managed designed to achieve best performance for  your OJS system. Our server is armed with a dedicated server and hardware to make the build faster. However since we only design our system specialized for the host system.

What is the difference between OJS Support Service and OJS Hosting? 
With our OJS Hosting Managed you will use our server infrastructure also you get the support from us, if you choose the support you will get full support for managing your Journal and also you will get free maintenance service if your journal has a problem with technical users or trouble with software the OJS.

Can I access the backup ?
Sure, all the data belongs to you. We don’t hold any right to keep, publicize your data or use your data for any purpose without your knowledge. We send you an email if you need to get your data backup that our system periodically has been created. Please read our service term on this page.

What is the minimum rent period for these services  ?
Our policy is you should order our services for a minimum 1 year period. We do not provide refund for any reasons.

How can we get any support ?
You can contact us on our direct WA number, send any message to our FB Page or email to [email protected] 

What does the maintenance of OJS mean ?
We give the maintenance for your journal by doing upgrades for your journal, server monitoring on your journal, updating the server application, doing analysis on the server activity. 

Can you give us the formal quotation document ?
Sure, send any inquires to [email protected]