Last update : 5/5/2023

Managed Hosting

Welcome to openjournaltheme OJS Hosting Terms of Service! openjournaltheme are a dedicated and professional publishing system platform service provider with several services on OJS, OMP, Eprints, Dspace. We have been working together with many publishers from around the world since 2016 and we are here to help you succeed in your publishing system. Our vision is to allow any publisher to focus on their academic research and improve its reach rather than hurdled by the non-essential technical issue.

The first portion of our Terms of Service is an introduction, which is structured like an FAQ and lays out some high-level concepts before diving into other terms. Before deciding to use or OJS hosting package, We recommend to consider the Term Of Services regarding those services :

1.Overview

This Terms of Service Agreement (the “Agreement”) is entered into between PT. Inovasi Informatik Sinergi, an Indonesian limited liability company operating the OpenJournalTheme brand (“OJT”, “we”, “us”, or “our”), and the customer identified in the applicable order, invoice, quotation, oraccount (“Customer”, “you”, or “your”). This Agreement becomes effective on the earliest of: (a) electronic acceptance; (b) payment for the Service; or (c) first use of the Service. This Agreement sets the terms and conditions of your use of Openjournaltheme OJS Hosting services (the “Services”), and represents the entire agreement between you and Openjournaltheme concerning the subject matter here of.

Your electronic acceptance of this Agreement signifies that you have read, understand, acknowledge and agree to be bound by this Agreement. This Agreement includes the applicable order form, quotation, invoice, service description, plan limitations, and any policy expressly linked from this Agreement at the time of purchase. If there is a conflict, the following order of precedence applies: (1) signed Order Form or written quotation expressly accepted by both parties; (2) service-specific terms; (3) this Terms of Service; and (4) incorporated policies. Which is incorporated herein by this reference, and any other agreements or policies that are expressly incorporated herein.

The terms “we”, “us” or “our” shall refer to Openjournaltheme. The terms “you”, “your”, “User” or “client” shall refer to any individual or entity who accepts this Agreement. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

At our sole and absolute discretion, openjournaltheme may change or modify this Agreement, any policies or agreements incorporated herein, and any limitations or limitations on the Service, at any time, and such changes or modifications will take effect immediately after being posted on this page. Your use of the Service after such change or modification constitutes your acceptance of this Agreement and any limitations of the Service as last revised. If you do not agree to be bound by this Agreement and any limitation of the Service as last revised, do not continue to use the Service. We may occasionally notify you of changes or modifications to this Agreement by email. Therefore, it is very important that you keep your account information up to date. We are not responsible for your failure to receive email notifications if the failure is caused by an inaccurate email address.

We provide OJS cloud Hosting based on the specification that we have the offer on the pricing page. We don’t use Cpanel or on some of our packages, we provide our client with the virtualmin panel. This is considered for our client to make the server management easier and if any trouble on OJS should be done by our professional team only. Our clients are strictly forbidden to modify the OJS source code for any reason, so that we can ensure that the OJS you use can run optimally.

We don’t provide any email server. This to make sure that the shared IP on our server never get blocked by any indexing services. We recommend the client to use the dedicated email provider such as Zoho or Gmail Business Suite.

We respect any license term as our work ethics. That’s why all OJS Hosting services, we are using the legal product such as free software, commercial software with a legal license that acquired by openjournaltheme.com to use on our server.

2.Client Responsible

2.1 Abuse Activity

You acknowledge and agree that you may not use our server and your website as a source, intermediary, return address, or destination address for mail bombs, Internet packet flooding, packet breakdowns, denial of service, or other abusive activity. Hacking servers or other acts of security breaches are prohibited and we reserve the right to delete sites that contain information about hacking or links to such information. Using your OJS site as an anonymous gateway is prohibited. We prohibit the use of software or scripts that run on our servers that cause the server to load beyond a reasonable rate, as determined by us. You agree that we have the right to temporarily or permanently delete your website from our server if you violate this Agreement and / or there is activity that threatens the stability of our network. You acknowledge and agree that all websites associated with your hosting account may be deleted if one website violates this Agreement. In addition to the General Rules of Conduct set out in our Universal Terms of Service, you agree not to engage in unacceptable use of the Service, which includes, but is not limited to using the Service to:
2.1.1 Distribute or transmit any material that, to people common sense may be offensive, vulgar or malicious;
2.1.2. Attempt to mislead anyone about the identity, source or origin of any communication;
2.1.3 Interfere with, or attempt to gain unauthorized access to any computer system, server, network or account for which you do not have authorization to access or at a level that exceeds your authorization; 
2.1.4 Engage in other activities that we deem contrary to the spirit or purpose of this Agreement or our policies; or 
2.1.5 Use your server as an “open relay” or for similar purposes. 

• Note : On OJS hosting that we provide for uses other than OJS, such as Personal websites, University websites, systems that have no relationship with Open Journal System (OJS), we have the right to unilaterally terminate subscriptions with or without giving you a warning, you can ask the reason why we stopped service You cannot sue openjournaltheme if we do stop the free OJS hosting service.

2.2 You will always be the controller of OJS data and content without any responsibility to openjournaltheme 

You will not provide any personal information that we have provided such as login information, server information, etc to anyone regarding your clients, visitors, end users. You acknowledge that openjournaltheme in certain limited cases has access to your OJS system as a super admin and communications for the purposes set out in this Agreement. However, in cases of limited access like that, openjournaltheme will not make changes or make additional submissions, change the appearance of the OJS or other data contained in your OJS.

Without limitation of the generality of the provisions above, you are fully responsible for the detailed server information that we have previously shared relating to organizational security to protect personal data stored or processed on your website or server. As a result, you will be fully responsible for all and any data breaches, incidents and similar breaches related to such data, except if the data breaches occurred solely due to technical failures, malfunctions or server and resource errors, which expressly have guaranteed by openjournaltheme.

2.3 OJS Source code 

OJS Source code We reserve the right to modify, change, or terminate the OJS Source code at any time for security reasons or patching reason on your OJS system, and you agree to cooperate in taking steps that may be necessary to install any updates to your OJS system. OJS Source code is not sold or distributed to you, and you may use the OJS stable version only as part of the Service. You may not use OJS Source code outside of the Services we provide. You may download, install, or use OJS Source code which is accompanied by or requires approval for services or a license agreement from a third party provider unless you first agree to the terms and conditions of the service or license agreement. For maintenance purposes you may not reverse engineer, decompile, or disassemble OJS source code, except and only to the extent that such activity is expressly permitted by the openjournaltheme team or you are ready to accept service consequences requested or not supported by OJS hosting openjournaltheme.

3.Openjournaltheme responsible

3.1 Storage and Security
OJT will use commercially reasonable administrative, technical, and operational measures to protect the managed infrastructure and to perform the backup and security functions expressly included in the applicable Service. No hosting, security, monitoring, or backup system can guarantee prevention of every outage, intrusion, vulnerability, corruption, or loss. OJT’s obligations are limited to the Service scope and standards expressly stated in this Agreement or the applicable Order Form.

3.2 OJS Content 
OJT will apply the security and backup controls included in the applicable Service to Customer Content hosted within OJT-managed infrastructure. Customer remains responsible for maintaining appropriate independent copies of critical content where required by its own risk, compliance, or retention obligations.

3.3 OJS Maintenance & Services
Openjournaltheme will provide maintenance services and software support for OJS . Maintenance services and software support includes :
3.3.1 Free OJS Upgrade 1x per year (to most stable version)
3.3.2 Routine configuration assistance is limited to supported OJS/OMP/OPS settings and OJT-managed
infrastructure. Custom design, custom development, editorial work, third-party systems,
unsupported plugins, external DNS/email providers, indexing work, and changes outside the
purchased plan are excluded unless quoted separately.
3.3.3 Fault support, email, product support and web server OJS application support in collaboration with the client’s IT services.
3.3.4 Fault reports may be submitted by email or through our online fault tracking system.  Email responses to fault reports will generally be provided within 24 hours of receipt of fault reports/
3.3.5 We do not provide support or modifications for third-party plugins, whether they are themes or plugins. If modifications are needed, they can be done independently with the original developer. If our assistance is required, additional fees will apply.

3.4 OJS Support

We give support for all our client that are using our OJS hosting services. This support including :

3.4.1 For extended package or more will get once a year OJS upgrade if a security fix released (not the new version upgrade) for at most 2 journals on the OJS system (an additional journal that needs upgrade required additional cost).
3.4.2 OJT may troubleshoot supported OJS functionality and OJT-managed components. Support does not include rewriting OJS core, repairing unsupported or modified third-party plugins, creating new features, or guaranteeing correction of upstream software defects. OJT may provide a workaround or recommend an upstream update where appropriate.
3.4.3 Free update on our products (theme and plugin) as long as our clients using our cloud services.
3.4.4 Daily backup data (asset files) and database to an external server.
3.4.5 Setup monitoring services to monitoring domain up status.
3.4.6 Upgrade our server or some application that resides on our server to optimize the security and functionality of our server.
3.4.7 Fix immediately any problem on the server level that affects our client sites.
3.4.8 Although we always make a automatic backup of our site clients, we recommend for any of our clients to do the manual periodic backup of their site.

3.5 OJS Migration

3.5.1 The OJS migration process can only be done among OJS platforms.
3.5.2 We do not migrate if the journal platform you are using is not OJS, for example if you previously had a journal platform using wordpress or another platform (not OJS) you want to move articles to OJS, then this is not included in the migration agreement on our hosting.
3.5.3 We can do the OJS migration process from different platforms, but you will be charged an additional fee of $ 2 per article.
3.5.4 We don’t migrate the email server, instead we focusing to migrate files and databases of OJS, OMP, and so on. We do not migrate, maintain, or provide support for your old mail server.
3.5.5 If the client still wishes to use cPanel-based email or maintain their old cPanel mail, the client will need to purchase an annual plan directly from a third-party provider that offers cPanel mail. If needed, the OJT Team can assist the client with a one-time migration of the client’s existing cPanel email accounts to that provider. However, this email migration service will incur a separate fee and is not included in the client’s OJS Hosting subscription.
3.5.6 We only accept OJS data that is in good working condition, with a healthy database and complete system files.
3.5.7 We do not accept broken or damaged OJS at the start of service. If the migrated OJS is found to be broken, we will inform the client and any repairs will require additional fees, separate from the hosting cost.

3.6 OJS Email

3.6.1 The email service that we provide can only be used in accordance with OJS needs
3.6.2 Clients can send or receive emails with the platform we have provided
3.6.3 In every email sent using our service, we add a footer containing our complaint contact that can be contacted when the user finds the contents of the email containing content (Spam, fraud, pornography, gambling, phishing), we do this so that the services we provide can be continue to run well and the reputation of the email can be maintained so that you can avoid emails that are considered spam.
3.6.4 When a client is proven to have sent e-mail content that violates our terms (spam, fraud, pornography, gambling, phishing), we have the right to stop e-mail services without notification.

3.7 Server Security

3.7.1 OJT may use layered exclusive security controls appropriate to the managed environment, which may include web application filtering, hardening, monitoring, malware controls, access restrictions, patching, and other measures selected by OJT. Specific tools may be changed, replaced, or reconfigured for security or operational reasons.

3.7.2 We strive to provide a secure system, but it is important to acknowledge that certain factors can impact security. These factors include, but are not limited to, vulnerabilities, client-side authentication practices, human error, and other external influences. 
3.7.3 We have optimized the configuration of PHP, Apache, Nginx and so on. However, changes to the infrastructure of the system (including the impact of security gaps) are entirely within the authority of the respective developers and this is outside our scope.

3.7.4 Email is using OJS notifications.

3.8 Backup, Storage Failure and Data Recovery

Backup services are provided as a reasonable precaution and are not a guarantee against data loss. Backup operations depend on hardware, storage media, servers, software, network connectivity, power supply and third-party infrastructure.

Accordingly, a backup may fail, be incomplete, delayed, corrupted, unavailable or unable to be restored, including as a result of unexpected hardware or storage failure, software or system errors, power or network interruption, third-party service failure, or other events beyond our reasonable control.

To the extent that such failure is not caused by our negligence, wilful misconduct or breach of an express obligation, we shall not be liable for any resulting loss or corruption of data, loss of use, loss of revenue, or indirect or consequential damages.

Where we become aware of a material backup failure, we will use commercially reasonable efforts to investigate the issue, repair or replace the affected infrastructure, rerun the backup, and/or restore data from the most recent usable backup. However, we do not guarantee that any backup will be completed, retained or restored successfully, or that it will contain all data up to the time of failure.

3.9 Service and Support Delivery Time

3.9.1 We will provide support during our business hours from Monday till Saturday (08.00 AM – 05.00 PM at Singapore Timezone GMT+8)

3.9.2 We don’t provide support on Sunday or National Holidays. However, if these encounter problem that urgently like site getting hacked and others we will check it as soon as possible.

Disclaimer

1. We don’t have any right on any asset or data of any clients that using our services and will not using their content for any purposes without their permission.
2. We are not responsible for any content that created by our clients that using our services
3. We don’t allow any content related to prostitution, gambling, drug abuse, hoax or false information that intentionally created, child abuse, porn or any illegal content.
4. We do not carry out article publication flows such as editing articles, entry article data, becoming a reviewer, and so on
5. We don’t have any right to redistribute it to any purposes without the permission from our client.
6. We don’t provide access to the databases whether OJS/OMP/OPS and so on. And we also don’t provide access or rights for PhpMyAdmin. 
7. OJT does not guarantee indexing, continued indexing, rankings, visibility, crawling frequency,
   canonical selection, citation counts, DOI discovery, inclusion in Google Scholar, Scopus, DOAJ, Web
   of Science, PubMed, or any other third-party index or search service. OJT is responsible only for
   technical work expressly included in the purchased Service; decisions and algorithmic outcomes
   of third parties remain outside OJT’s control.
8. We only accept OJS that is in good working condition, with a healthy database and complete system files.
9. We do not accept broken or damaged OJS at the start of service. If the migrated OJS is found to be broken, we will inform the client and any repairs will require additional fees, separate from the hosting cost.
10. We do not provide support or modifications for third-party plugins or site, whether they are themes or plugins or site configuration. If modifications are needed, they can be done independently by client or client can contact directly to that third party developer. If our assistance is required, additional fees will apply.
11. We do not modify the original OJS code. We also do not handle bugs caused by native OJS code. If a bug is found, the step taken is to report it to PKP.
12. If the client does not renew the contract or service, we reserve the right to revoke all of our exclusive tools from the client’s site such as OJT Guardian AI (along with all of its sub-items), Advanced Security Plugin, Crossmark, Blazing Cache Pro, and our other tools that included in related package or plan.

4. Refund Policy

We hope to provide maximum service to all our customers, but if you have problems and are not satisfied with the services we provide and have contacted our team to find solutions to the problems you are facing, then you have the right to request a refund within 20 days from the time the service was registered.

4.1 Refunds are not available for:

• TOS violation.
• Extend, and upgrade Hosting services.
  

4.2 Refund method can only be done by

• Bank transfer (The name of the account holder and the destination account number in the refund process via bank transfer must be the same as the bill payer. If there is a differences.
• Paypal, Refunds via PayPal only apply if bill payments are made using PayPal.