We make sure everything on your OJS will run smoothly with our support service
The success of your Journal is our top priority
Openjournaltheme provides OJS or OMP technical support services for all OJS users. Our International team of experts will handle support, backup, upgrade and troubleshooting so you can focus on publishing. We offer a suite of OJS support services that you can customize with your journal to provide options for any budget and service need.
Our vision is to allow any publisher to focus on their academic research and improve its reach rather than be hurdled by the non-essential technical issue.
We work with our clients to ensure they have the tools and skills they need to support and assist their Journal’s growth process in the most efficient way possible. We will provide support and perform maintenance related to technical server or OJS technical problems.
OJS Support service is a service related to OJS support, our team will provide full support services related to technical OJS or the use of OJS. With several additional services such as indexing tools, automatic daily backup.
What they say about our OJS Support ?
Our client from Poland, India, Italy, US, UK and other countries trust us for bringing value
One thing that I could say, openjournaltheme team is the best ojs consultant that I ever contact. They help me professionally with a good and friendly service. I believe them so much to do their part in fixing my OJS sistem after 3 weeks failure in upgarding process (I nearly lost all the journal data). They handled my bigger problems quickly less than a week with caring and hospitality. I really proud and happy to be one of this team’s customer. I assert that Openjournaltheme team is recommended for who experiencing OJS problem, and who want to make journal looks professional. Please visit our journal to see one of their works (Sang Pencerah: Jurnal Universitas Muhammadiyah Buton)
Journal University Muhammadiyah Buton
Our Clients
We are committed to providing stable, reliable, secure, and compliant OJS Support Services for your team.
OJS Support preview
OJS Support service is a service related to OJS support, our team will provide full support services related to technical OJS or the use of OJS. With several additional services such as indexing tools, automatic daily backup.
Support Service For OJS ( Open Journal Systems )
Open Journal Systems (OJS) is an open source software application for managing and publishing scholarly journals. Originally developed and released by PKP in 2001 to improve access to research, it is the most widely used open source journal publishing platform in existence, with over 25,000 journals using it worldwide.
Our Technical support will provide support related to technical problems that occur in your Open Journal Systems.
Support Service For OMP ( Open Monograph Press )
Open Monograph Press is an open source software platform for managing and publishing scientific books, OMP was released by PKP in 2012. This Open Monograph Press platform can be used to manage the editorial workflow needed to view monographs, edited volumes and scientific editions. through internal review.
Our Technical support will provide support related to technical problems that occur in your Open Monograph Press.
OJS Upgrade
The process of upgrade is done with care and handled with experienced team that have upgrade many customer OJS. with 100% successful rate and without any problem.
OJS Regular backup
We do the whole daily backup process for your OJS, Automatic backups of cloud storage for disaster recovery are the most reliable way to keep everything safe in case something goes wrong with your journal.
OJS Indexing Service
We will provide full support related to the indexing process for your journal, by providing indexing tools plugins that can simplify the indexing process and documents related to indexing submissions.
OJS Maintenance and fix bugs
You don't need to worry anymore about maintenance and troubleshooting on your OJS, everything will be handled by our expert team, you can directly contact our team via WA or any app chat to get support.
Technical support for OJS software
We provide technical OJS software services which are handled directly by OJS developer experts who will handle BUGs or OJS Plugin creation
Monthly report detail of your journal
We will provide monthly detail reports related to site performance in your journal, such as security status, visitor details, backup status and support activity.
Will Handled By
Our Technical support will provide support related to technical problems that occur in your journal. We also provide 1 dedicated developer support that will help you and your team to make your journal more customizable to your needs by creating a custom OJS or OMP plugin.
You will get support related to the use of OJS or OMP your team uses by our professional team, we provide true support. We are always ready to help you. Our team will provide support related to the OJS site management process.
OJS Support Service - Case Studies
How we managed load frontpage to Optimize OJS
SPAST is a platform which was created by like-minded academicians, Scientists, Engineers and Entrepreneurs. is an platform for publishing conferences, workshops, symposiums
How we managed load frontpage to Optimize OJS
The Dompet Dhuafa Education Journal (JPDD) is a scientific journal managed by the Dompet Dhuafa Educational Makmal, part of one of the Dompet Dhuafa Amil Zakat Institutions
Reinstall and implement Disaster Recovery Plan for OJS
The leading international journal in the field of travel and tourism in Indonesia. The journal comprises a multitude of activities which together form one of the world’s fastest growing.
Open Journal Systems (OJS) Support , Your Partner In Growth !
OJS Indexing Tools Assistance
The process of submitting a different index can be daunting and you may be wondering where to start and what is expected of you during the application process. Openjournaltheme will provide indexing support services on your journal with our OJS plugin.
The plugin will increase the visibility of your Journal with the help of SEO, our pre-built Plugins and detailed Documentation regarding the indexing process of your journal on Google Scholar, GARUDA, REPEC,also we provide plugin Index Copernicus plugin for export article to generate an ICI XML file and other indexing sites will to come.
Join with the growing club of 1000+ Publishers who made the switch to better journals, faster growth of journal. Whether you run a Journal Institutional or Journal organization.
OJS Support Service
Forget it about routine maintenance your platform
With the OJS / OMP Support service that we provide, you and your team no longer need to do technical things in the OJS management process, such as doing daily backups of your OJS, OJS to fix bugs and always get new features. Our team will also make sure that the OJS you use will always be in the best state at all times. Not only the performance and functionality of OJS, but we will also make sure about security on OJS or your server.
OJS Support Service
Help & Support Whenever you need it
Openjournaltheme offers Publishing OJS Support with Institutional grade, We handle OJS User Support Service and OJS Technical Support with a specialist OJS support team by OJS Experts & Experienced OJS Developer.
Providing prompt and knowledgeable customer support is how we serve all of our clients. We have one mission so that all publishers can Reduce time spent on performance, security and maintenance tasks and spend more time focusing on thier Journal content. For the support system that we will provide, Forget written replies by, We have OJS experts that will take care of your OJS technical completely. our team is always ready to help you.
Your Journal will handle and maintenance by our OJS Expert team who has handled hundreds of clients from all over the world.
OJS Support Pricing and Plans
Basic Package
- For 1-5 Journal
- OJS Indexing Assistance
- Maintaining the server environment
- Optimized for high traffic Journal
- Free OJS migration
- Automatic daily backup to Cloud Server database and article file
- Data backup for 7 days
- Applying security patches
- Technical support for OJS users
- Support for OJS Troubleshooting
- Document detail support
- Priority Support
$160/Month
*Minimum contract 1 Year
Medium Package
- For 6-15 Journal
- Maintaining the server environment
- OJS Indexing Assistance
- Daily Scan and remove file indicated as a malware
- Regular Applying security patches and bug fixes OJS
- Optimized for high traffic Journal
- Free OJS migration
- Free OJS Installation
- Automatic daily backup to Cloud Server database and article file
- Data backup for 14 days
- Technical support for OJS users
- Support for OJS Troubleshooting
- Technical Support for OJS maintenance and fix bugs
- Detail report support of your journal
- Document detail support
- Priority Support
- Free Google Analytics setup and maintenance
$150
$280/Month
*Minimum contract 1 Year
Institutional Package
- 15 Journal or more
- Maintaining the server environment
- Daily Scan and remove file indicated as a malware
- Regular Applying security patches and bug fixes
- Optimized for high traffic Journal
- Free OJS upgrade
- Free OJS migration
- Free OJS Installation
- Automatic daily backup to Cloud Server database and article file
- Data backup for 30 days
- Monthly detail report of your journal
- OJS Indexing Assistance
- Technical expert support for OJS users
- Technical Support for OJS maintenance and fix bugs
- Build your own OJS plugin
- Detail report support of your journal
- Document detail support
- Priority Support
- Free Google Analytics setup and maintenance
$150 - OJS Training
$185
All package Include additional service indexing OJS plugin tools
- Generate Letter of Acceptance automatically - Letter of Acceptance OJS Plugin ( The Plugin on Development )
- Repec OJS Indexing tool plugin
- Indexing tool Plugin Index Copernicus
Additional Support service if your journal use Linux VPS
- Indexing tool Plugin Repec
- Indexing tool Plugin Index Copernicus
Note :
- Our team working hours are 08.00am - 17.00pm (GMT+8 Singapore)
- Sundays and national holidays are off. However we will still check the reported issue.
- OJS upgrade is free twice a year, but if there is a critical bug and it needs to be updated then we can process the upgrade more than twice without being charged
- For OJS maintenance fix we need Cpanel / Linux server Administration Authentication access
- For Automatic daily backup it can only be done on the VPS server, at this time we cannot do this process on the Cpanel server.
- For building of the OJS Plugin, If the hour allocation for the the OJS Support not enough is not sufficient then the additional cost will be charged
- If the hour allocation is not sufficient then the additional cost will be charged.
- Hourly calculation will use the clockify app. https://clockify.me/apps
- We will separate for urgent cases and minor bug fixes
- For urgent bug fixes we will make fixing immediately after evaluating and discussing with the team.
- For minor bug fixes, we will first report this case to the Official PKP via github issue, and we will wait for a response for 1x24 hours, if there is no response then we will fix it independently.
- Improvements to the OJS software will be carried out by making a request commit to the official OJS repository. If PKP does not approve our push code request, we will record the change log in the document and forking the repository.
- Upgrading OJS will be done in separated staging server. The staging server may provided by both party.
- Monthly detail report your Journal
- Report Backup status
- Report Security Status
- Report Detail of visitor of your journal
Non disclosure statement
- We are committed not to publish authentication and any data information of our client.
- Openjournaltheme is prohibited from disclosing confidential data assets in clients such as server configurations, security vulnerabilities, databases, and data related to OJS client information.
- We are only allowed to reveal the name of the client and including the institutions that have worked with us.
Why do we differentiate costs based on the number of journals?
Because each journal when running an OJS system will have different specific problems in each journal, our expert teams will provide full support for any problems that occur in your journal.
*Read Openjournaltheme Term and Service OJS Support Services
Discover why we are the right your OJS partner
Join the growing of 1000+ Publishers who made the switch to better journals with our OJS / OMP theme, OJS hosting or our OJS support service for faster growth of your journal. Whether you run a Journal Institutional or Journal organization.
In the OJS support service, we also provide OJS Indexed Assistance services for your journal. Currently we have provided several plugins that can perform the indexing process automatically, to make it easier for you to index your journal.
You will get the OJS / OMP Upgrade for free which will be handled by our professional team according to your request, so you will get always the best features of OJS and the latest security released by PKP.
You will get OMP / OJS user support for using the latest version of OJS or OJS version 3.xx and how manged the OJS, with our support team we will explain every detail of OJS features that will help make it easier for you to maximize OJS features.
Your server and OJS / OMP software will handled by active professional OJS manage and experienced server administrator and OJS Developer. We ready to assist you for any constraints that are faced in the use of your OJS system.
Frequently Asked Question
What is OJS Support services
OJS Support service is a service that we provide for journal managers to make it easier to manage journals. So, regarding your journal’s technical problems, our OJS professional team and developer team will immediately handle it.
What is OJS technical user support ?
Our OJS support team will provide services to your journal related to the use of OJS and provide detailed documentation that we have made in detail related to the use of OJS.
What is OJS maintenance and fixing bugs ?
You will get this service when your OJS has problems related to the OJS software or your OJS is not working properly. Our OJS development team will immediately check and fix problems that occur in your journal. Tim kami akan bertanggung jawab penuh akan
What is applying to the Security patch ?
We will update the security patch when PKP officially announces that there is a security issue in the current OJS software. If there is a security bug on the server, our team will also handle it.
How do I get indexing support ?
You will get a special plugin made by our professional team that can make it easier for you to index articles in your journal. The indexing registration process is carried out entirely by the journal manager. The plugins that we provide can help you to simplify the indexing process.
What is an Optimized high traffic journal ?
We will do server optimization on your journal by doing some setup on your journal server, we can do this optimization optimally if you use linux as your OJS server.
Build your Own OJS plugin
You can discuss with our expert team directly about the plugin you want to create on your OJS, Openjournaltheme will also provide an expert OJS developer team who can develop an OJS plugin that suits your OJS needs.
Automatic daily backup to Google server database and article file” – What does this mean? Can anyone access the OJS files?
No. Your OJS files are not shown to the public, only people who have OJT backup system login information will be able to access the OJS files, which is only you can access the file.
What is Daily Google Backup Integration? How does that work?
Regarding the Google backup integration in the image below, we provide an overview of how our backup platform works.
And this is the interface of the backup application that we created and integrates well in OJS and has been used on several clients hosting us.
Full maintenance support includes support such as disaster recovery plans, site repairs, fixing security issues ( Patching security ) contained in OJS, and ensuring backup data is stored properly.
Priority Support is the support that we will provide related to your OJS technical user or OJS maintenance, so with this priority support you can contact our professional team personally via WA or email and you will get fixed faster. You can also discuss directly related to OJS management.
What is an OJS Hosting Managed
We have OJS Hosting Managed, OJS Hosting Managed designed to achieve best performance for your OJS system. Our server is armed with a dedicated server and hardware to make the build faster. However since we only design our system specialized for the host system.
What is the difference between OJS Support Service and OJS Hosting?
With our OJS Hosting Managed you will use our server infrastructure also you get the support from us, if you choose the support you will get full support for managing your Journal and also you will get free maintenance service if your journal has a problem with technical users or trouble with software the OJS.
Can I access the backup ?
Sure, all the data belongs to you. We don’t hold any right to keep, publicize your data or use your data for any purpose without your knowledge. We send you an email if you need to get your data backup that our system periodically has been created. Please read our service term on this page.
What is the minimum rent period for these services ?
Our policy is you should order our services for a minimum 1 year period. To make sure that you get the best from us, we give you an evaluation period which is 1 month. If you feel that we cannot give you satisfaction during that period, we have committed to give you an 11 month refund.
How can we get any support ?
You can contact us on our direct WA number, send any message to our FB Page or email to support@gmail.com
What does the maintenance of OJS mean ?
We give the maintenance for your journal by doing upgrades for your journal, server monitoring on your journal, updating the server application, doing analysis on the server activity.
Can you give us the formal quotation document ?
Sure, send any inquires to support@openjournaltheme.com
