What is single journal license ?
Single journal license means that you can use our product on your journals (maximum 1 journal) that published by your institution. In short, every purchase of 1 theme license can only be used for 1 journal. So, for example, if you want to use our theme for 3 journals that you own, then you need to buy 3 different licenses. Mass buy ? talk to us we would give you special discount.
What is the difference between the Theme Only, Installation, and Complete Package?
As you can see, for each theme we provide 3 package options: Theme Only, Installation, and Complete Package. In Theme Only package, the implementation and setup are done independently by you using documentation tutorials that we provided. Meanwhile, if you choose the Installation Packages or Complete Packages, the installation process will be handled directly by our team.
Can bonuses be converted into money or discounts ?
The bonuses in theme package, whether in the form of free hosting or free plugins, cannot be converted into money and also cannot be converted into discounts.
What if there are essential features that is not available in the theme?
Yes we would give full support and update the theme to support any of the essential feature that is not available in the theme feature.
*The essential features such as language
What are included in the theme ?
– License key
– Documentation of installation (how to install/get theme files already explained in the documentation)
Can I use this theme forever ?
Yes off course you can. Our 1 year support and update term mean that we would give you 1 year support and any update from our developer team. But you can use the theme forever. If you extend support and theme updates for maximum in the second year, you will get a 35% discount from the initial theme package price. If you update the product more than two years from the time of use, you will get a 20% discount. But, If the product is used for more than four years, there is no discount. Your support on our team would help us to improve any product that we had released. It also to maintain the compatibility of any new releases of OJS from PKP.
How much if I need to pay on the second year to extend the support ?
Please remember, the theme that you have purchased can be used forever without the need to pay for yearly payment or subscription. However if you need to extend the support in term get the updated version of the theme maximum in the second year, you will get a 35% discount from the theme first package price. If you update the product more than two years from the time of use, you will get a 20% discount. But, If the product is used for more than four years, there is no discount. This support cost to ensure our team can give you more quality product and better services.
What is support mean and How can I get support ?
We would give support which is related to the installation and the implementation of the features of the theme. The support does not include custom customization of the theme. We provide support priority by using email or Whatapps. We may need your server or OJS credential if we need to handle your problem directly.
We only providing support for the theme or its feature that is built by our team (not included the free plugins provided by us). Any third party plugins that is included in the theme such as JATS Parser plugin is outside of our support scope. You can request any bug fix to the original developer. This is included as the bug in the OJS itself or asking support on the use of OJS platform.
I want more specific need. Can you provide us ?
Yes just contact our team by using email or Whatapps.
Suggestion of any feature of the theme ?
Off course, we work for our customer and we would strive to give best product based on their need. Just send us any message we would consider it to include the new feature if it really needed to the new release.
Refund and Guarantee ?
We don’t provide refund but Yes we provide guarantee if the features that include in the theme is not work. Guarantee is in kind of the immediate fix that reported by any of our client. But note that we don’t provide refund. Guarantee does not cover if you make custom modification on any theme script. Make sure you read all the terms.