About #
What is OJT Support Ticketing? OJT Support Ticketing is a feature that we created to make it easier for customers to send reports or get support for any technical problems they experience related to OJS. By using Support Ticketing, it is easier for customers to connect with our support team. Customers can report technical problems or other related matters directly to our support team. Furthermore, our support team will respond to every incoming ticketing email and provide directions or solutions to problems experienced by customers
By using OJT Support Ticketing, it will be easier for customers to connect with our support team, without having to use a third party platform. Apart from that, when using Support Ticketing, customers can monitor in real-time the status of the ticket they sent previously. This feature also makes it easier for our support team to provide fast and appropriate solutions to each of our customers.
Requirement #
The following are several requirements so that you can use OJT Support Ticketing.
1. OJT Control Panel Plugin
2. The minimum OJS user role is admin, journal manager, or editor.
OJT Control Panel Installation #
If you don’t have OJT Control Panel installed on OJS, please follow these steps.
How to Install OJT Control Panel
How to Use OJT Support Ticketing #
Below are several steps you can take to get OJT Support Ticketing
1. Make sure you have previously installed and activated the OJT Control Panel Plugin
2. Please log in to your OJS using the role as admin, journal manager, or editor. Please note that this is the minimum role required to access OJT Support Ticketing
3. After that, please go to the OJS dashboard, and in the bottom left menu find “Get OJT Support” and click.
4. Next, you will be directed to the OJT Ticketing dashboard like this
5. On the Ticketing dashboard, please click “Create Ticket”
6. Next, you will be asked to fill in some data such as subject, category, description and file attachments.
7. If you have finished filling in all the data, please scroll down and click “Create Ticket” and wait until the sending process is complete.
8. If it has been sent, you can monitor the status of your ticketing via the Ticketing Support dashboard
9. If you have received a reply from our support team, you can find out via the notifications tab at the top right
10. Please click on the notification so you can reply to the email from our support team. You can also reply by clicking on the ticket subject in the Tickets Summary table as follows.
11. Finished
Disclaimer #
- In handling certain cases or problems, we will request access from the client, either in the form of OJS access or server/Cpanel access.
- The journal access (including OJS access and server access) is entirely the client’s responsibility, and we do not have any rights over it.
- Customer can use this Ticketing Support as long as they are still using our products and services in the form of themes, plugins, hosting and support services.
- Please make sure you have read our Term of Service
End of The Documentation – Thanks Your #
You reach the end of the documentation. If you have any opinions, questions, or suggestions to make this theme better please reach us at [email protected]
Do not hesitate to contact us, it would be great to hear any feedback from our customers.
